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Adobe Chat Rage
Jan. 27th, 2016 07:48 pmSometimes doing the right thing is a pain-in-the rear. Unfortuately for me I got an uninformed Adobe chat agent who refused to acknowledge Adobe Acrobat Professional 9.3 is included in CS5 Design Standard. Even when I provided a link to Adobe's very own help file LOL! He even refused to escalate the issue to someone who knew what they are talking about. Just for the record I was not rude,I didn't even call him names or use profanity. I just stated the facts of the situation. In the end he became snarky and I basically put him in his place by stating more facts, facts that he couldn't come back from LOL.
Realizing I wasn't getting nowhere with him I had to tweet AdobeCare to get resolution for my issue. Thank goodness the rep who's helping me knows what they are talking about. Mental note: whenever I need something from Adobe it's best to use social media not chat.
While pirating had it's own unique set of headaches, dealing with uninformed/poorly trained customer support reps does nothing to help fight piracy. Despite the headache with Adobe chat I would never knowingly pirate software anymore.
Realizing I wasn't getting nowhere with him I had to tweet AdobeCare to get resolution for my issue. Thank goodness the rep who's helping me knows what they are talking about. Mental note: whenever I need something from Adobe it's best to use social media not chat.
While pirating had it's own unique set of headaches, dealing with uninformed/poorly trained customer support reps does nothing to help fight piracy. Despite the headache with Adobe chat I would never knowingly pirate software anymore.
